FAQ

Frequently Asked Questions

How do I know if I am eligible to get a subscription vehicle?


Simplr car subscription is far more accessible than alternatives like car finance or lease arrangements. Even if you have poor credit history, it’s likely you can still be approved for a Simplr car subscription membership.

We consider every application individually, but there are also some basic criteria that all subscribers need to meet:

  • Hold a valid Australian (P2 or above) or equivalent international driver’s license that has not been cancelled or suspended in the past 3 years;
  • Be at least 21 years old and not over 75 years old;
  • Have at least 12 months driving experience;
  • Not use any subscription vehicle for the purpose of operating a ridesharing service;
  • Not have had any criminal, drink or drug driving convictions in the last 5 years;
  • Not have made two or more motor insurance claims in the last 3 years.

Simplr car subscription is far more accessible than alternatives like car finance or lease arrangements. Even if you have poor credit history, it’s likely you can still be approved for a Simplr car subscription membership.

We consider every application individually, but there are also some basic criteria that all subscribers need to meet:

  • Hold a valid Australian (P2 or above) or equivalent international driver’s license that has not been cancelled or suspended in the past 3 years;
  • Be at least 21 years old and not over 75 years old;
  • Have at least 12 months driving experience;
  • Not use any subscription vehicle for the purpose of operating a ridesharing service;
  • Not have had any criminal, drink or drug driving convictions in the last 5 years;
  • Not have made two or more motor insurance claims in the last 3 years.

Can I add more kilometres to my plan?


You sure can! Booster packs are available to purchase if you think you are going to need to drive more kilometres than your plan allows.

You sure can! Booster packs are available to purchase if you think you are going to need to drive more kilometres than your plan allows.


Can I change my car to something different?


Sure can. Just reach out and we can review your lifestyle needs and make any adjustments necessary. Some terms and conditions may apply depending on your next vehicle choice and how much term is remaining on your current subscription, or if your financial circumstances have changes that may affect your ability to maintain the subscription repayments.

Sure can. Just reach out and we can review your lifestyle needs and make any adjustments necessary. Some terms and conditions may apply depending on your next vehicle choice and how much term is remaining on your current subscription, or if your financial circumstances have changes that may affect your ability to maintain the subscription repayments.


What cars can I drive if I hold a provisional license


You are permitted to drive on a Provisional License as long as you are over 21 years of age and meet the Simplr eligibility criteria. Learner license holders are not permitted to drive on a Simplr car subscription.

You are permitted to drive on a Provisional License as long as you are over 21 years of age and meet the Simplr eligibility criteria. Learner license holders are not permitted to drive on a Simplr car subscription.


What happens if I break down?


You have access to Harrier National Roadside Assistance. Please call 1800 817 877 and let them know your registration number and they will deal with you directly.

You have access to Harrier National Roadside Assistance. Please call 1800 817 877 and let them know your registration number and they will deal with you directly.


How do I service my car?


We have a network of supporting service centres who will look after scheduled servicing. Please refer to your PDS for full details and locations.

We have a network of supporting service centres who will look after scheduled servicing. Please refer to your PDS for full details and locations.


What do I do if I damage my car?


Woops. Accidents can happen and we understand that. Any damage that falls into the policy for “Fair wear and tear” will not be charged to you. Any cost to repair that is above this will be subtracted from the security deposit and if the total costs incurred are above this amount, then you will be responsible to cover the remainder to ensure the total cost is covered. Please contact the dealership point where you originally took delivery to inform them of the damage and to arrange an inspection. Full responsibility is with the subscriber for all costs incurred including excess.

Woops. Accidents can happen and we understand that. Any damage that falls into the policy for “Fair wear and tear” will not be charged to you. Any cost to repair that is above this will be subtracted from the security deposit and if the total costs incurred are above this amount, then you will be responsible to cover the remainder to ensure the total cost is covered. Please contact the dealership point where you originally took delivery to inform them of the damage and to arrange an inspection. Full responsibility is with the subscriber for all costs incurred including excess.


What if I want to hand it back earlier than anticipated?


A cancellation fee will apply if you choose to return your vehicle prior to the subscription term ending, For full details refer to your PDS.

A cancellation fee will apply if you choose to return your vehicle prior to the subscription term ending, For full details refer to your PDS.


How do I manage tolls?


Please ensure you list your subscription vehicle’s registration number onto your toll account. It is the subscriber’s responsibility to cover all costs incurred during the subscription term.

Please ensure you list your subscription vehicle’s registration number onto your toll account. It is the subscriber’s responsibility to cover all costs incurred during the subscription term.


Can I reduce my insurance excess liability?


For added peace of mind, you can reduce your excess liability from $3,500 to $1,000 by adding Simplr Liability Protection to your subscription for an additional $25 per week.

The Simplr Liability Protection applies for each week that your subscription payment is received. If you miss a payment or your payment is overdue at the time of a claim, then your excess will be charged at the standard $3,500.

For added peace of mind, you can reduce your excess liability from $3,500 to $1,000 by adding Simplr Liability Protection to your subscription for an additional $25 per week.

The Simplr Liability Protection applies for each week that your subscription payment is received. If you miss a payment or your payment is overdue at the time of a claim, then your excess will be charged at the standard $3,500.


What if I’m travelling from overseas?


As long as you met our application criteria – then let’s talk!

As long as you met our application criteria – then let’s talk!


Can I add another driver onto my subscription?


Yes! As long as they meet the same eligibility criteria, you can add up to 5 additional nominated drivers to your subscription for $10 per week, per driver. Only nominated drivers are covered by your Simplr subscription insurance however.

Yes! As long as they meet the same eligibility criteria, you can add up to 5 additional nominated drivers to your subscription for $10 per week, per driver. Only nominated drivers are covered by your Simplr subscription insurance however.


Does a car subscription work like rent-to-own?


No, there is no obligation to purchase the vehicle and your subscription payments do not accumulate toward the purchase price of the vehicle. However if you love, love your car, let’s talk! We can arrange an excellent purchase price package for you to own the vehicle.

No, there is no obligation to purchase the vehicle and your subscription payments do not accumulate toward the purchase price of the vehicle. However if you love, love your car, let’s talk! We can arrange an excellent purchase price package for you to own the vehicle.